Any person (“The Customer”) who intends to avail or avails VISA services of the Company shall be subject to the terms and conditions as detailed below. VISA services inter-alia includes collection and review of documents, submission of VISA applications and any other ancillary services connected thereto before appropriate institutions and/or immigration authorities/Embassy.

By instructing the Company to undertake services on your behalf, the Customer is deemed to have accepted these terms and conditions. Customer also undertakes that the Customer Agreement as accepted by him/her shall also be read in conjunction with the present T&Cs and are therefore not being reproduced for the sake of brevity.

At the outset, the Customer agrees that they understand that the approval/rejection of visa, is at the sole discretion of the Embassy/High Commission before which the visa application is submitted. Excursia Global Education Pvt Ltd has no role in either assessing or processing the visa application. The scope of services offered by Excursia Global Education Pvt Ltd w.r.t visa services is detailed herein below.

• Excursia Global Education Pvt Ltd will provide the Customer with the information necessary for the visa application process (as provided by the respective Embassy/High Commission) along with the average time taken for the processing of a visa application, to enable a customer to apply for the visa in a timely manner.
• All requirements for making a visa application (including, but not limited to, documentation, fees and time frames) are calculated based on general criteria and can vary due to a lot of factors including but not limited to the information provided by Customer (including, but not limited to, current or previous nationality, residence, gender, age, profession, recent travel and religion).
• Each country has varying requirements for passports and VISAS. For eg. Certain nations require a minimum number of blank pages in succession or period of validity. These requirements are established by sovereign nations and are subject to change without notice. While Excursia Global Education Pvt Ltd always try and ensure, its Customers are given, correct and updated information, there may be instances where the requisite is not made available Excursia Global Education Pvt Ltd to as a result of which Excursia Global Education Pvt Ltd may not be able to provide the same to its customers. In such cases, Excursia Global Education Pvt Ltd will not be held responsible for any inaccuracy in such information.
• The services offered by Excursia Global Education Pvt Ltd should not be considered or construed as visa advisory services in any way. Excursia Global Education Pvt Ltd shall only provide a check list of documents to its customers as is prescribed by the concerned nation/country for the purposes of applying for visa. Excursia Global Education Pvt Ltd may only cross-check the documents as per the check list without going through the contents of each document. Excursia Global Education Pvt Ltd will also not advise on the merit of the documents and the likelihood of approval or rejection of the visa being applied for.
• Excursia Global Education Pvt Ltd may also appoint third party vendors for the visa application process for different countries. Such third party vendors will be responsible for applying for the visa of customers for the respective countries they have been appointed for.

The customer undertakes to provide the documents required for the processing of the visa, promptly to Excursia Global Education Pvt Ltd. The customer further undertakes that the documents submitted are genuine and further the information provided by the customer is true and correct. Excursia Global Education Pvt Ltd shall bear no responsibility to verify the genuineness of the documents or the information provided. Customers are also required to provide to Excursia Global Education Pvt Ltd all necessary and correct information, to allow Excursia Global Education Pvt Ltd to submit application for visa processing, such information may include, but is not limited to, the Customers name, address, holiday destination, and any other information which Excursia Global Education Pvt Ltd considers necessary for the purpose of processing the Customer’s visa application. Once Necessary Information is supplied by a Customer to Excursia Global Education Pvt Ltd, he/she agrees for Excursia Global Education Pvt Ltd to file necessary VISA application along with Visa Fees/Embassy charges on its behalf to concerned consulate/embassy.

Customer also understands that once visa application is filed by Excursia Global Education Pvt Ltd on their behalf, the concerned consulate/embassy/high commission, may call the Customer for a face to face, interview, at its sole discretion. Excursia Global Education Pvt Ltd shall have no role to play in this process and shall promptly inform the Customer about the date, time and requirements (if any) as communicated by the concerned Embassy/High Commission/Consulate.

For Short stay Business and Tourist Visas, Excursia Global Education Pvt Ltd may apply for a Double or Multiple Entry Visa on the clients’ behalf, yet the embassy/high commission/consulate may decide to grant a Single Entry Visa. The decision to grant a Single Visa remains solely with embassy/high commission/consulate and Excursia Global Education Pvt Ltd do not have control over this situation.

For any visa, in particular a tourist or business visa, the client should not book a flight ticket unless the embassy has specifically requested evidence of this as a requirement for the visa application.

Our prices may need to be changed without prior notice as our prices are governed by exchange rates and changes in immigration costs.

The Customer agrees to pay Excursia Global Education Pvt Ltd a service fee towards the cost of providing the services of submitting the application on the Customer’s behalf to concerned embassy. The Service Fee will be paid in addition to the Visa fees, Embassy charges and other similar fees by whatever name called or as prescribed by the respective Nation.

Customer is liable to pay the Service Fee at the time confirmation is given by him/her to avail services of Excursia Global Education Pvt Ltd . Embassy fees/taxes/other charges which are not there under the control of Excursia Global Education Pvt Ltd are subject to changes made by Embassies/Government Authorities without prior notice to Excursia Global Education Pvt Ltd, and Excursia Global Education Pvt Ltd cannot be held liable for this.

In addition to the aforesaid any charges for logistics, i.e. pick up of documents, collection of passport etc. or any courier charges shall be in addition to the fees mentioned above.

Customer agrees that once a Booking ID for a visa application is generated, the Service Fee of Excursia Global Education Pvt Ltd shall be non-refundable. However, the visa fee maybe refundable only till such time the application is filed. Once the application has been submitted to the concerned embassy/high commission, visa fee will be non-refundable. The aforesaid is as per the guidelines of the embassy/high commission/consulate and Excursia Global Education Pvt Ltd has no control or authority over it.

Excursia Global Education Pvt Ltd reserves the right to charge additional cancellation charges in appropriate cases.

Excursia Global Education Pvt Ltd solely acts as a facilitator for Visa processing and is not responsible for grant or rejection of Customers Visa in any manner whatsoever. Issuance of VISA is a sole decision of concerned Embassy and Excursia Global Education Pvt Ltd cannot be held liable for the same. Excursia Global Education Pvt Ltd undertakes to provide best of its VISA Services. However, Excursia Global Education Pvt Ltd shall not be held liable for the acts and omissions of any consulate/embassy/authorities in delaying or not issuing the VISA for any reason whatsoever. Excursia Global Education Pvt Ltd also cannot be held liable for any incidental cost/expenses in connection thereto incurred by the Customer.

Once Excursia Global Education Pvt Ltd returns passport and documents of a Customer to him/her, it is their responsibility to check that all requisite VISAS have been obtained and details mentioned therein are correct and matches to their travel itinerary. Customer shall also check his/her personal details mentioned on the VISA issued.

Customer shall also understand that, even when a VISA is issued, he/she may be denied entry as it is the local immigration authorities which have a final say on entry decision and in that case Excursia Global Education Pvt Ltd cannot be held liable. Excursia Global Education Pvt Ltd also recommends that Customer shall secure VISA prior to date of departure.

Excursia Global Education Pvt Ltd will not be liable in any respect or for any loss or delay caused by events including but not limited to acts of God, weather conditions, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including passport and embassy consular officials).

Customer also agrees that in case of rejection, if Customer wishes to reapply/appeal against rejection of the Visa, M Excursia Global Education Pvt Ltd shall do the same strictly pursuant to the instructions of the Customer. The reapplying/appeal shall be a fresh transaction and the Customer will be liable to pay the applicable fee for such reapplying/appeal process along with service fee to Excursia Global Education Pvt Ltd. unless otherwise applied by the Customer, Excursia Global Education Pvt Ltd will not initiate reapplication of any Visa application.

In certain cases, the third party vendor appointed by Excursia Global Education Pvt Ltd may refuse to submit the customer’s visa application basis the credentials of a customer, which may be decided on the basis of the documents submitted by the customer. This will be done only in cases where the vendor is of the opinion that there exists a substantial risk of the visa being rejected. In such cases, if certain additional documents are required, the same will be informed to the customer and the application would be submitted if the documents are found to be in order.

For visa applications where submission of passports is required, Excursia Global Education Pvt Ltd shall take all necessary steps to ensure that the passport is safely delivered to the customer. However, the Customer agrees and undertakes that Excursia Global Education Pvt Ltd shall in no way be held liable if the passport is lost in transit or misplaced by the logistics service provider..

Excursia Global Education Pvt Ltd reserves the right to change the terms, conditions, and notices under which the Excursia Global Education Pvt Ltd are offered, including but not limited to the charges. The Customer is responsible for regularly reviewing these T&Cs.